Pella of Memphis Area Customer Testimonials

Customer Ratings & Reviews
Average customer rating in the last 12 months
4.4/5 based on 19 reviews
Showing Most Recent Reviews (last 12 months)
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Bryan D.
Memphis, TN
Why did you choose Pella?Unit quality, local pella showroom, store, install experience.
Were there any memorable aspects of your experience?As expected.
Kenneth P.
Memphis, TN
Why did you choose Pella?An architectural firm I work with, we specified Pella and/or Marvin products for several construction products. Occasionally, a representative from Pella would visit to discuss Pella products and brought window samples. I concluded that if Pella products were good enough for commercial applications, they should be more the good for my home.
Were there any memorable aspects of your experience?Positive - The installers had a great work ethic and attention to detail. Negative - The scheduling for installers is in need of review and improvement.
Sandra V.
Memphis, TN
Why did you choose Pella?Brother, was that a mistake.
John R.
Southaven, MS
Why did you choose Pella?If I planned on a big project with equally large expense, I wanted to make sure that I would be happy. The old saying that the most expensive option is often the cheapest. I didn't want a product that was only slightly better than what I already had only to find that I want to replace the replacement in a few years.
Were there any memorable aspects of your experience?Installation team was great. The only big problem that I had was with scheduling. The salesman lead me to believe that the installation would occur much sooner than it did. When the installation was finally scheduled no one showed up. I found out that the installation was set in the computer but no one informed the installation team. I passed on a job for myself in order to be at home for an installation that did not happen. When the installation team learned of the error they did a great job of trying to get the job done ASAP.
Robert S.
Arlington, TN
Why did you choose Pella?Name recognition and longevity in the business, but that is only as good as your ability to service and support the product.
Were there any memorable aspects of your experience?My installers were called off my job on day one to go work on another issue and they had not completed the sealing/foaming of a window. I had to point it out to them and have them foam around the opening as there was a potential for rain. I also had to go back over the other two windows they foamed and fill in gaps to prevent rain from seeping in.
Sandra F.
Germantown, TN
Why did you choose Pella?Quality and price.
Were there any memorable aspects of your experience?No
Paula V.
Forrest City, AR
Why did you choose Pella?Contracter here in Forrest City recommend you. Jimmy
Were there any memorable aspects of your experience?Your guys. They were great.
Mary H.
Cordova, TN
Why did you choose Pella?Quality and price and service
Were there any memorable aspects of your experience?I liked the sales representative and the installers
Bill B.
Cordova, TN
Why did you choose Pella?Name brand
Were there any memorable aspects of your experience?Install schedule was unsatisfactory Put off four times Salesman missled about how alarm system would be handled
Renee C.
Arlington, TN
Why did you choose Pella?We have purchased previous pella products and have been happy with them. The representative that came out was very thorough and knowledgeable.
Were there any memorable aspects of your experience?The wait for the installation was too long
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